UPDATE 03/07/20 - Due to ongoing uncertainty around travel from Gatwick South Terminal, we currently remain closed until further notice.
This includes Bloc Gatwick and Bloc Jewellery Quarter.
We will continue to monitor the situation and contact guests with future bookings regularly. As flights continue to be affected by the pandemic, please email [email protected] or use the Live Chat service on our website to discuss your booking.
From our Bloc family to yours, be kind and stay safe.
Safety in our hotels.
At Bloc Hotels, it is our absolute priority to ensure the safety of our guests and staff during this time. We are actively working with Public Health England and Gatwick Airport to seek regular advice so we can prepare for any outcome as the situation evolves.
Hygiene at our hotels is always of the utmost priority, our teams work tirelessly to ensure this at all times. This includes sanitising all areas, disinfecting room keys after each use, and replenishing magazines frequently.
Our Smart Room Control allows for reduced contact between guests and staff and surfaces in the hotel, we recommend you use your own device where possible.
Our reception staff are instructed to keep their area clean, drink water and wash their hands regularly. Anti-bacterial gel is available to use at our reception desks.
We know that people’s day-to-day lives are disrupted right now and we’re working hard to ensure we continue to provide the best service during this time.
Refunds and cancellations.
Please contact your insurance company or credit card provider for assistance.
If you are due to stay with us in the coming weeks and your booking is affected by our hotel closures, we will be in touch.
*Please note, our policies surrounding the Coronavirus situation is constantly being monitored and updated in line with the advice we receive. Your patience and understanding is very much appreciated during this challenging time. Please contact [email protected] if you have any questions.
Ongoing disruptions at Gatwick Airport and in Birmingham's Jewellery Quarter mean we will remain closed. Should you have any questions, do get in touch with our guest relations team at [email protected]
Currently, there is no available information as to when normal service will resume - but we hope it will be soon.
If you become sick.
If you are tested positive for COVID-19, or are displaying symptoms, and have stayed with us in the last 7 days, we would ask you to contact us immediately either by telephone +44 (0)203 051 0101 or emailing [email protected]
If a member of staff becomes sick.
Should a member of our team test positive for COVID-19 or exhibit symptoms, and you have come into contact with that individual, then we will inform you of this. Processes in place will mean that the individual and others affected will go into self-isolation.
During this difficult time I encourage all of those at Bloc, and you, our guests to work together, to be kind, careful and give appreciation to our NHS and those individuals working on the front line.