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Hotel closures.

In accordance with government guidelines, our hotels are now closed until further notice.

For more information about the extra steps we will be implementing to ensure the safety of you and our team upon re-opening, please click here.

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In accordance with ongoing restrictions, our hotels are now closed until further notice.

  1. Use Smart Room Control* and don’t queue at all, just head straight to the lifts
  2. If you need a room key, we have a new queuing system
  3. Perspex screening at our front desk
  4. Hand sanitiser provided to you at reception
  5. Gloves available on request
  6. Hand sanitiser on entering and exiting the lift

 

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*Smart Room Control:

Bloc is proud to be the first hotel to be using the SYMBIoT contactless hotel solution. Now when you book to stay with us, you will receive an email with a link to check in and download your ‘key’ on the day you are due to arrive at the hotel. Using your own device, you can then work the lift, access your room and control all your in-room tech. There is no need to download an app! Plus the link you receive can be shared with the other person(s) in your room, so no need for additional keys. The system is incredibly secure and the experience seamless, all whilst working to keep you safe and reduce the potential for contact transmission throughout the hotel. If you have any questions about BYOD prior to your stay, check out our some more information here or email us at [email protected]

Cleanliness:

We will be introducing Diversey Anti-Virucidal Sanitiser (EN14476) which is effective against Covid-19 into our range of cleaning products used in the hotel. All linen and towels will be laundered at over 60°C.

More frequent cleaning of high-touch areas such as reception, lifts, door handles as well as tablets, remotes, door handles, desks, furniture and bathrooms.

Remote control and hairdryers sealed in bags.

For the time being any potential risk areas have been removed or will not be available for your stay including: Water bottles, kettles, consumables, alarm clocks, chargers, bottle warmers, magazines, guides, throws and extra cushions. Magazines & guides can be however collected from reception. Sealed cups will be inside your room for tap water or you can use your own water bottles. Our tap water is perfectly safe to drink.  

All rooms will be sealed after cleaning to ensure no one enters until you do. If you are staying for more than one night your room will not be serviced during your stay, instead, additional linen or towels may be requested and will be left outside the room.

After you check out the room will be left vacant for 24 hours before cleaning.

Masks:

We kindly ask that guests wear face coverings or masks whilst in the communal areas of the hotel and to be mindful of the safety of others. We will be providing safe disposal methods in your room for you to dispose of your single-use masks and gloves.

Checkout:

If you have chosen to use a keycard to enter and control your room as normal, you can still check out from your device using the link in your email, there is no need to return to reception. Just drop your key cards off in the deposit boxes situated on your floor. If you are at our Gatwick hotel, you can then take the lift directly to security and departures on level 3 or level 2 for trains and the North Terminal. Key cards are sanitised after every use.

Additional Rules:

No outside visitors will be allowed to enter Bloc hotel rooms unless registered as a staying guest or they are a medical professional authorised by the Reception Manager at Bloc.

Staff will not enter a guest's room, any requested items will be left outside the room for your own and staff safety.

Should maintenance need to be called, guests will need to exit the room to allow the Maintenance engineer access, however, for everyone’s safety other alternatives will be considered in the first instance & your cooperation in this regard is very much appreciated.

Staff:

All staff are rostered in teams and issued PPE, with full training prior to their return to work to ensure new health and safety measures are met and guests and staff can remain safe. They are here to help put you at ease, so if you have any questions during your stay, please use the ‘Call us’ button on the Smart Room Control link or alternatively you can WhatsApp!

Airflow:

If you are a frequent guest of ours at Bloc, you’ll know our windows are sealed shut for protection. Our HVAC system introduces fresh air via the AHU/Ventilation system meaning the rooms in both of our hotels far exceed the Building Regulations Guidelines in terms of the recommended number of air changes per hour for hotel applications. This ensures that the air you are breathing is clean and fresh and not recycled, thus reducing the potential for transmission at the hotel.