Booking & Reservations.

Do you allow children? 
Children under 18 must be accompanied by a parent/guardian. Baby cots are available free of charge for suitable rooms.

What's your cancellation policy? 
It depends on the rate booked. You can find more information when booking your stay or by checking your confirmation email.

Can I modify my booking? 
It depends on the rate booked. You can find more information when booking your stay or by checking your confirmation email.

What are the standard check-in and check-out times? 
Bloc Birmingham, Jewellery Quarter: Check-in from 3:00 PM, check-out by 12:00 PM. VIP+ members enjoy free early check-in and free late check-out.

Bloc Gatwick: Check-in from 3:00 PM, check-out by 11:00 AM. Check your booking confirmation for full details.

Is there parking available? 
Bloc Birmingham, Jewellery Quarter: We don't provide parking. Nearby options include Northwood Street (50 yards), Newhall Street (352 yards), Ludgate Hill (528 yards), plus on-street parking.

Bloc Gatwick: Official London Gatwick Parking can be added to your booking as an optional paid extra.

Group Bookings.

How do I book for a group?
Reservations are guaranteed for up to 4 rooms per night. 5+ rooms are classified as group bookings. Contact [email protected] for quotes.

Day Lets.

Can I book a day let? 
Bloc Birmingham, Jewellery Quarter: Yes, day lets are available 7 days a week. Monday-Friday: 10:00 AM - 4:00 PM. Saturday-Sunday: 11:00 AM - 5:00 PM. These can be booked on blochotels.com by selecting the same date for both arrival and departure.

Bloc Gatwick: Yes, day lets are available 7 days a week. Monday-Sunday: 7:00 AM - 4:00 PM. These can be booked on blochotels.com by selecting the same date for both arrival and departure.

Price promise.

Do you offer a best rate guarantee? 
Yes, for direct bookings through blochotels.com. Submit a comparison within 24 hours of booking with same dates, room type, and policies. Exclusions apply. https://www.blochotels.com/pricepromise

Services & Accessibility.

Do you offer accessibility accommodations?
Yes, we provide level access to public areas and modified bedrooms with accessible bathrooms. Contact us in advance to verify that specific requirements can be met.

Do you accept pets? 
Only working assistance dogs for disabled people are permitted.

Is smoking allowed?
No, all our hotels are completely smoke-free. Smoking or vaping incurs a £250 cleaning charge and immediate removal from the hotel.

Can you hold deliveries or luggage?
No, we cannot accept deliveries or store luggage for security reasons. All deliveries are returned to the sender.

Is there a hairdryer in the room?
Yes, there is a hairdryer in every room hanging up behind the door. We have extra spare hairdryers available at reception if needed.

Can I order takeaway food to the hotel?
Yes, but for security reasons, we cannot allow any delivery drivers into guest-only corridors or spaces.

Do you provide clothes irons?
Yes, there are free ironing rooms accessible to all guests. Follow the signs, or ask at reception for directions.

Do you have CCTV?
Yes, CCTV operates in all public areas for security and service management.

Data & Privacy.

How long do you keep my data?
Guest data is stored for 180 days after checkout for service purposes.

Do you allow photography in the hotel?
Written manager consent is required for any photography/filming. You must warrant content isn't indecent, doesn't infringe copyrights, and agree to indemnify the hotel against claims. Contact [email protected] for more details.

Complaints & Lost Property.

How do I make a complaint?
Report issues to the duty manager immediately during your stay. If unresolved, write to Customer Services with the booking reference and full details to [email protected]

What happens to lost property?
Valuable items are held for one month, then donated to charity (Chestnut Tree House Children's Hospice at Gatwick, local charities including Acorns Children's Hospice at Birmingham).

Behaviour & Conduct.

What are the consequences of misconduct?
Failure to respect other guests, violence, abuse, illegal conduct, or use of controlled substances will result in immediate removal from the hotel without refund, plus liability for damages, cleaning costs, and potential legal action.

Can I have visitors? 
Yes, but visitors must register with a photo ID on arrival and leave by 10:00 PM. Respect noise levels and don't overcrowd rooms.

Contact Information.

How can I contact the hotels directly? 
Bloc Birmingham, Jewellery Quarter: 0121 212 1223.

Bloc Gatwick: 020 3051 0101.

Corporate groups: [email protected]

General inquiries: [email protected]

Additional Information.

Bloc Birmingham, Jewellery Quarter FAQs.