You should never pay more than you need to. That's why we offer our Price Promise guarantee.
In the unlikely event that you find our rooms cheaper, let us know and we'll beat it by 5%.
Already booked? No problem, we'll refund you the difference where appropriate.
To claim, simply contact our Reservation Team with a link (or screenshot) of the cheaper rate and we'll take care of the rest.
Email: [email protected]
Call: +44 203 051 0101
For a successful claim, you must meet the following requirements. 1. You contact us within 24-hours after you have made the booking with us (for a difference refund) or before you have made the booking with the third party. 2. You provide us with a link to the same rate which is still online and publicly available. 3. The other offer must be for the same property and accommodation type. 4. The other offer must be for the same check-in and check-out dates. 5. The other offer must have the same cancellation policy and conditions. 6. Prices must be in £GBP.